Customer:

Staples-Logo

In partnership with:
Advance Velocity

 

Industry:
Retail
 

Services:
Management Tool Development (Web Based) | Production Support | UX Designing | Infrastructure Advisory & Architecting

 

Technologies:
Drupal 8
 

Tools:
Git, JIRA, GitLab CI


Platform:
Pantheon

 

Turning an idea into a product

Putting quality first, Axelerant engineers delivered a supplier-facing portal for Staples®. Close involvement of QA team members at every stage helped us mitigate risk for the client, and deliver a highly performant and user-friendly end product.

 

 

About the customer

Known around the world, Staples® is an American retail company that sells office supplies and related products. It serves consumers and businesses in the United States, Canada, the United Kingdom, and Germany through office superstores, mail order catalogs, the Internet, and a contract business.

70,000 

employees

1,500

stores

33 

years in operation

Testimonial

The work delivered by our team met all expectations in terms of costs and timelines, and even exceeded expectations in terms of delivering additional change requests and keeping an eye on the long term view.

And for Staples®, this means a complete return on their investment.

Quote Axelerant has been an excellent partner that follows through on commitments and delivers a high quality product.
Sreenivas-Success-Manager
—Bill Whitebone
 Principal, Advance Velocity

Business challenge

Staples® needed a portal that would act as a unified hub for its suppliers, merchants and monetization teams. 

Staples® offers many programs for suppliers to advertise themselves and improve their brand awareness and sales. The Staples® Partnership Portal would not only allow them to attend/manage informative events but also act as a complete campaign management tool.

The portal needed to be built in a phased manner, starting with a basic supplier-facing website as the minimum viable product (MVP), to be launched in time for their Supplier Summit.

Their goals for each stage were as follows: 

MVP:External/Supplier Focus


Phase 1:Internal Process Focus


A unified hub for Staples® and their business stakeholders to communicate the variety and benefits of Staples® programs to improve sales and brand awareness of stakeholders' products/brands.

A unified hub for Staples® and their business stakeholders to facilitate the workflow for campaign and event management, and to provide a central location for all files and reporting around these activities under a single platform.

Solution

Axelerant was approached by Advance Velocity to deliver this portal for Staples®. While Advance Velocity handled high level requirement gathering, Axelerant was brought in for project management, technical leadership and implementation. 

After a successful MVP, the team moved on to Phase 1, which exclusively involved the extensive ads and campaign management workflow.

Staples-Diagram-01-Mobile.jpg
Staples-Diagram-01-Mobile.jpg

Above: Personalized “partner portal” journey design for Staples® customers.

Staples-Customization-Per-Category-Deesktop
Staples-Customization-Per-Category-Mobile

Above: Custom content blocks, specific to different user groups.

 

At each stage, our QA team members stepped into the product owner’s shoes, digging deep for greater clarity. Their analysis led to more and more questions, which, through discussion with the client, evolved into a clear set of requirements. This helped the product owner plan and deliver faster. 

Quote When QA plays a consultative analyst role right from the beginning, taking a quality-first approach, that leads to much better clarity. And that level of clarity will facilitate the team's success.
Sreenivas-Success-Manager
—Sreenivas KV
 Success Manager, Axelerant
Insights

What does the QA team do in each SDLC phase?

Staples-Diagram-Desk
Staples-Diagrams-Mobile

The Role of Quality Assurance

QA engineers are the bridge between users and the end product. Their role involves considering performance, usability and the experience of using the product. 

While business and technical requirements may make their own conflicting demands on developers, QA’s role involves preventing tunnel vision from taking over, and being faithful to the end user’s needs above all.

Quote Axelerant QA team members are highly skilled and hired for their strengths in analysis. Every tester at Axelerant is a quality analyst.
Sreenivas-Success-Manager
—Shweta Sharma
QA Service Area Lead, Axelerant

By involving QA at the very start of the project (instead of during the implementation stage, as many agencies do), we were able to mitigate the risk involved for the client in planning and service delivery, and deliver a high quality end product.