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Response Time
MTTA/MTTR (Mean Time to Acknowledge/Resolve) are the two metrics that drive us in accomplishing resolution in hours compared to months in a traditional IT setup.
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Capacity Planning
Our engineers have set up numerous graphs for specific analytics using tools like Grafana, helping to visualize actual resource utilization. This helps in capacity planning of infrastructure resources.
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On-call Systems
We have a surgical process of handling pagers, using the follow-the-sun-model on call rotation using tools. These processes employ a shared responsibility model from dev and ops teams.
Axelerant has been instrumental in keeping our obligations to our business. The quality of work is exceptional and our team appreciates all of their hard work and dedication. We enjoy having you as a part of our team.
Ray Williams
Scrum Master, Red Hat
