Elevating IDMC’s User Experience: Moving From Monolithic To Decoupled

Facing an outdated website with poor design, navigation difficulties, and sub-optimal search experiences, IDMC recognized the need for digital transformation. The client faced challenges like:

• Outdated Design: The previous website's design was outdated, leading to frustration among users.
• Navigation Difficulties: Disparate navigation structures hindered efficient information management, impacting user experience negatively.
• Poor Search Experience: Users resorted to external search engines due to the poor functionality of the website's internal search feature, resulting in decreased engagement and satisfaction.
• Legacy Code And Documentation: Legacy code and a lack of comprehensive documentation complicated ongoing maintenance efforts, increasing the time and resources required for upkeep.
• Limited Responsiveness: The website's limited responsiveness across devices and screen sizes led to suboptimal user experiences, particularly on mobile devices, impacting accessibility and engagement.
• Sub-Optimal Editorial Experience: Content editing proved challenging for editors and administrators, hampering content management workflows and efficiency.
• Drupal 9 Monolithic System: The existing monolithic setup offered limited flexibility and scalability. It hindered the implementation of modern features essential for an enhanced digital experience. The migration process required meticulous planning, thorough testing, and seamless execution to ensure minimal disruption to ongoing operations.

Collaborating closely with IDMC, we deployed a modern decoupled website using Drupal 10 and Gatsby. The goal was to elevate user experience, standardize website branding, enhance content search, implement multi-level administration, and improve performance, ensuring a seamless and resilient platform.

We helped IDMC achieve the following:

• Updated Website Design: IDMC’s first step in addressing the challenge of an outdated design was to revamp the website's visual aesthetics and user interface with an external design partner.
• Streamlined Navigation: To overcome navigation difficulties, we implemented a cohesive and intuitive navigation structure, ensuring easy access to information and improved user journey throughout the website.
• Enhanced Search Functionality: Addressing the poor search experience, we implemented a robust and efficient search system, leveraging advanced search algorithms to deliver relevant results quickly and accurately.
• Code Refactoring And Documentation: To tackle the issues related to legacy code and documentation, we conducted a comprehensive code refactoring process, optimizing codebase efficiency and enhancing readability. Additionally, we created detailed documentation to facilitate future maintenance and troubleshooting tasks.
• Responsive Design Implementation: Recognizing the importance of responsiveness, we adopted a mobile-first approach to design and development, ensuring seamless user experiences across various devices and screen sizes.
• Improved Content Management: To enhance the editorial experience, we implemented user-friendly content management tools within the Drupal framework, simplifying content creation, editing, and publishing processes for editors and administrators alike.
• Drupal 9 To Drupal 10 Migration: The migration addressed the limitations of the monolithic system and unlocked other benefits like improved performance, enhanced security, and streamlined content management.

IDMC now has a highly performant and secure website, including intuitive navigation, a powerful search feature, and flexible templates for streamlined content creation and reuse.

• Accessibility improved significantly, with a score increase from 70 to 90, boosting inclusivity by 28%
• SEO performance soared, with a 49% increase, enhancing visibility
• Website performance also saw a 38% improvement, ensuring better responsiveness

These outcomes highlight the pivotal role of the IDMC website as one of the primary revenue sources, ensuring heightened user satisfaction, increased accessibility, greater visibility, and optimized performance.