Knowledge Management Using Slack Powered By JAMstack
To address knowledge management challenges at Axelerant, we built a system that classifies and aggregates data from Slack, while remaining scalable as the amount of data and the number of users grows.
About the customer
At Axelerant, we work with agency partners to deliver digital experiences that address customers’ needs. With 7+ years of experience as a fully remote team, we've partnered with the likes of Acquia, Stanford University, Scouts, Condé Nast, and Red Hat.
While our team at Axelerant uses multiple mechanisms to share information between stakeholders, Slack is perhaps the only application that every Axelerant team member uses across domains.
When it comes to solving problems and sharing knowledge internally between peers, we like to use a Q&A format within Slack. Asking a question is as easy as going to the designated channel (#internal-support in our case) and posting it there. Gradually, people with related experience contribute in the thread with their suggestions and solutions.
As of today, we have around 13,000 posts in this Slack channel, and each post has several replies as a part of the thread. This number will keep growing exponentially as our team size increases, and with this, we have started to run into a too-much-data problem.
Some of the challenges we were facing:
When considering building a knowledge management system, we had some strong preferences, especially around security and user experience.
JAMstack helped us reach our goal while keeping the application blazingly fast, secure from vulnerabilities, and cheaper in terms of development effort and infrastructure expenses.