Resources and happenings shared

How To Get More From Remote IT Support Teams

Remote IT support teams save you time and ultimately resources. Let's start with a for instance.

This Is What Multi-Vendor Support Looks Like

Multi-vendor support isn't for every organization. But as businesses evolve, technology requirements and software support and maintenance needs change.

Talent to Hire: Your 2017 Website Support Team

When planning your website support team for 2017, what talent should you hire? These skills, or lack thereof, could make or break your site next year.

Continuous Delivery Tools & Models Aren't Magical

Stakeholders lose faith in Continuous Delivery tools and models because, despite enthusiastic adherers, these really aren't magical.

Website Downtime Recovery: 6 Steps & More Detection Tools

Keep up on website downtime causes, website downtime recovery steps, and the detection tools your teams can depend on.

7 Scary Website Maintenance & Support Problems

When website maintenance and support fails, it can have a major impact on not only the success of your business but also the productivity of your team.

Is Agile Website Support & Maintenance Possible?

Agile website support and maintenance is a goal for many: can support and maintenance become agile?

Post-Launch Website Support: Do I Change Vendors?

After going live with your new website, you need post-launch website support. But should you stick with the vendor that took your site live?

Finding My Website Support Company: Does Size Matter?

When it comes to finding the right website support company for your business, does size really matter? Let's find out.

Hire Freelance Developers, but not for Support

Let's share some words on why site owners might not want to hire freelance developers for support. (Nothing personal, freelancers. It's strictly business.)

IT Demands For 2017: University CMS Support & Solutions

When somebody says university CMS support and solutions, for the first thing that comes to mind is university IT and marketing problems.

How to Integrate Teams with Academic IT Departments

Academic IT departments are unique. Only adaptable Open Source developers and project managers familiar with higher education tech teams should integrate.