The dynamics of supporting current clients, supplementing capabilities, or achieving new ones form the basis of our strategic partnerships with agencies like yours. Through collaborative, known-provider or white label staffing and support, we ensure that the delivery needs behind your agency's growth efforts consistently succeed.
Two or more Axelerant team members can operate within your agency to extend or supplement your service capabilities. These experts have passed a rigorous hiring and onboarding process before being introduced to you for further vetting.
Our agency-centered support model ensures that your clients get the most out of their digital platform with cost-effective, continuous delivery of managed support, such as weekly security patches, monthly software updates, or ad hoc requests.
Sometimes needs or opportunities arise in which current teams or existing partnerships are unable to deliver as desired. Axelerant can step in with additional service offerings for DevOps, data migration, site build, and application development.
Every strategic partnership kicks off with three founding steps before service operations begin. These phases set shared understandings of desired outcomes, knowledge transfer, and technical specifications between your agency and Axelerant.
Onboarding introduces agency stakeholders to a Success Manager; to share baseline operational processes and verify the partnership's desired outcomes.
The review stage allows for knowledge transfer of technical and functional specifications, development methods, deployment workflows, and discussion of suitable best practices.
During tailoring, per your agency's needs, we customize operational processes, recreate digital platforms at Axelerant, prepare maintenance schedules, and make ready for work requests.
We've provided digital solutions to organizations in gaming, healthcare, higher education, media and publishing, and nonprofit industries for over a decade. Most of these solutions have been through agency-level strategic partnerships.
Acquia is a leading digital experience company with 2,000 enterprises, government agencies, and NGOs who rely on their products and services for solving content, community, commerce and context problems.
FFW creates digital experience platforms that ensure clients’ success at the speed of digital innovation. They've more than 420 people across 11 countries with over 1,000 digital solutions delivered since 2000.
Facet Interactive is a digital strategy agency leveraging data insights to help partners waste less time on low-impact digital ventures. They use data to grow single-channel marketing strategy into a multi-channel marketing engine.
Agency Pure is a digital agency with a core team of highly skilled, distributed, award-winning industry experts in strategy, creative, digital, account management, and project leadership.
A dedicated Axelerant Success Manager becomes your primary point of contact. They will learn your preferences; ensure timely, as expected delivery; and manage everything in between.
We have our own infrastructure with access on a need-to-know basis. Developers are never given systems access credentials directly. We base our procedures on ISO 27001 Information Security Management Standard principles and globally recognized ITIL processes.
All agency partners receive the same rate card and service level agreement. Further, we maintain a 15% bench for overcoming unplanned surges.
We only work directly with clients when requested by your agency. At day's end, your agency maintains client ownership.
In direct servicing, the client is aware of our agency-Axelerant staffing and support partnership. Under white label servicing, all Axelerant branding and referencing is replaced with your agency's so that the end client is unaware who is providing actual service.
Yes to the non-disclosure agreement. No to the non-compete because that's against Open Source principles.